Last updated: July 2025
Nokia Solutions and Network OY and its affiliates (collectively, “Nokia,” “we,” or “us”) want you to be familiar with how we collect, use and disclose Personal Information.
This Privacy Notice describes how we process personal data in connection with Network Assurance Service application (“NAS” or “App”).
“personal data” is information that identifies an individual or relates to an identifiable individual.
You are not required to provide personal data to Nokia. If you choose not to provide your personal data to Nokia, we may not be able to provide you with either our products or services or all of their functionalities or to respond to queries you may have.
For more information regarding personal data we collect in our Business Relations generally, please see our notices on our privacy hub: Privacy | Nokia.
For more information on how we process employee personal data please refer to: Privacy - Employment privacy statement translations - All Documents (sharepoint.com).
We collect Personal Information (“PI”) in a variety of ways, as set out in the grid below. We need to collect certain PI in order to provide NAS to you. If you do not provide the information requested, we may not be able to provide NAS. If you disclose any PI relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Notice. We use your PI for the following purposes as described in the overview below.
| Purpose | Examples of Processing Activities | PI Categories |
|---|---|---|
| Creating and managing your account (Registration is mandatory to use the App) | Arranging access | Name and Contact Details, Business Contact Details |
| For verification purposes (i.e., of crew credentials and equipment) when you elect to use a specific feature | Capturing site coordinates to verify location, Reviewing logs, Managing deployment | Location Data, Account Information, Availability Information |
| Managing the location and deployment of crews (i.e., individuals on and off field sites) when you elect to use specific functions in the app | Reviewing your availability, tracking when an individual is on site, or in the case of an emergency, matching planned and actual Workers on field sites | Location Data, Availability Information |
| Providing support for the app | Administering user-care services to assist you in using the app. | Name and Contact Details, Business Contact Details, Support History |
| Communicating important changes / App messages | Send to you important information regarding, our App | Name and Contact Details, Business Contact Details, Support History |
| PI Category | Description |
|---|---|
| Name & Contact Details | Such as first and last name, title, email address, telephone number |
| Business Contact Details | Such as company name, business email address, business telephone number, country of business |
| Account Information | Such as your chosen username and password, and logs |
| Location Data | GPS co-ordinates at regular intervals, geofencing information, time stamps |
| Support History | Such as details of your communications with us, and details of your, complaints and queries in general |
| Availability Information | Such as calendar dates when you are free to work |
With regard to the collection of any special categories of personal data about you (this includes details about your, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data for the purpose of uniquely identifying a natural person) we do not collect them via NAS.
We will only use personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason, and that reason is compatible with the original purpose.
We disclose your PI as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so, as set out in further detail below
| Purpose | Further Detail |
|---|---|
| To comply with applicable law and regulations |
This may include laws outside your country of residence, which could give rise to a legal obligation requiring us to process your PI, including: • Civil and commercial matters • Criminal matters • Regulatory matters (e.g., Compliance and internal investigations, Health and safety regulations) |
| For other legal reasons |
• For dispute resolution purposes • To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others. |
| In connection with a sale or business transaction | We have a legitimate interest in disclosing or transferring your PI to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). |
In certain circumstances, we may also need to provide our affiliates (see list) with access to your personal data to use in the ways described in this notice. We may share your personal data with external third parties and suppliers for the purposes described in this notice. This may include our customer’s which use NAS - for whom you are providing on-site services -, IT, computing, cloud services and technology solutions providers.
Additionally, please note Nokia does not sell personal information.
This notice does not address, and we are not responsible for, the privacy, information, or other practices of any third parties (e.g., your employer), including any third party operating any website or service to which our services link.
We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law, for example, for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
The criteria used to determine our retention periods are set out in our retention policy. These periods will vary depending on such factors as (i) the length of time we have an ongoing relationship with you and provide services to you (for example, for as long as you have an account with us); (ii) whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of transactions for a certain period of time before we can delete them); or (iii) whether retention is advisable in light of our legal position (such as in regard to enforcement of our contractual terms, applicable statutes of limitations, litigation or regulatory investigations).
Where a legal obligation arises or retention is advisable considering our legal position, in some circumstances, we will retain certain personal data, even after your account has been deleted and/or we no longer provide services to you.
We may collect personal data through the use of cookies and similar technologies. Please see our Cookies and Similar Technologies Notice for more information.
We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.
If you would like to request to access, correct, update, suppress, restrict, or delete personal data, object to or opt out of the processing of personal data, withdraw your consent (which will not affect the lawfulness of processing prior to the withdrawal), or if you would like to request to receive a copy of your personal data for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us in accordance with the “Contacting Us” section below. We will respond to your request consistent with applicable law.
In your request, please make clear what personal data you would like to have changed or whether you would like to have your personal data suppressed from our database. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be capable of removal.
For information on how to manage your rights in respect of cookies and similar technologies please follow the instructions in How do I manage Cookies and Similar Technologies (section 3)
If you have any questions about this Privacy Notice, please contact us via our Nokia Privacy Request Form.
Because email communications are not always secure, please do not include sensitive information in your emails to us.
You may also contact our Group Data Protection Officer at:The LAST UPDATED text at the top of this privacy notice indicates when it was last revised. Nokia may change this notice at any time, with or without notice. Any changes will become effective when we post the revised privacy notice on our website. We recommend that you revisit this notice from time to time to learn of any such changes. If this notice is changed in a material way, Nokia will add text advising of such change at the beginning of this notice and on this site's home page for 30 days.